Quality of Care

VAC's Quality Improvement Team

The Quality Improvement Team supports the mission of VAC and the Westbrook Clinics by providing a framework to measure, analyze and improve effective and appropriate diagnoses, treatment and care of its patients. An ongoing assessment of the quality of care, access of services and health outcome allows VAC to plan, monitor, evaluate and improve the services delivered. This process ensures that services are designed to meet the patients’ expressed needs in a timely, safe, caring and respectful manner.

Quality activities for the Westbrook Clinics are overseen by the Quality Assurance Director, in close collaboration with the Medical Director. The Quality Improvement Team also includes representatives from each department including Medical Services, Case Management, Education and Prevention and Finance as well as the Executive Director and a representative from the Board of Directors.